Let's clear the air.

Ask us anything.

FREQUENTLY ASKED QUESTIONS

Why are you called Who Is Amsterdam?

We asked ourselves the question: "What is a city made of?" For us, the answer is clear. It's the people. So we decided to dive beyond facts and figures to share the personal stories of Amsterdammers who embody the famous themes of Amsterdam - Sex work, coffee shops (cannabis shops), bikes, canals, and much more. So that we can help you to not only understand, but also feel how it is to live in Amsterdam. 

Yup, all our experiences are run in English.

Are the experiences in English?

In Amsterdam, we say, "You're not made of sugar!" In other words, we run rain or shine! Please check the weather forecast beforehand and dress accordingly.

Do you run tours when it rains?

You can find our contact information in your booking confirmation. Just send us a WhatsApp message or call us and we'll let you know how to catch up.

What happens if I'm late?

  • Cancellations made more than 48 hours prior to this experience receive a full refund

  • Cancellations made 48 hours or less prior to this experience require the guest to pay for the experience in full, and no refund will be issued.

In the event that we have to cancel this experience due to sickness or an emergency, you'll receive a full refund.

For our DIY Amsterdam Food Tour, all sales are final.

You can read our full terms and conditions here.

What's your cancellation policy?

Some of the stories we share (about prostitution and coffeeshops) are suitable for 18+. But if you don't mind, neither do we! Otherwise, there are other child-friendly Amsterdam activities, like Nemo Science Centre and our local zoo, Artis. 

Are children allowed?

Please check your spam inbox. Sometimes that happens. If you can't locate it, drop us an email and we'll get it sorted.

Why didn't I receive a booking confirmation email?